Privacy Policy

Last updated: September 2026

At mi Pantrē, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with mi Pantrē.

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mi Pantrē processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation. POPIA regulates the processing of personal information and electronic direct marketing.

1. Who we are

mi Pantrē
Company registration number: 2016/235229/07
VAT registered: Yes
VAT registration number: 9910173161
Email: info@mipentre.co.za
Telephone: 071 744 2971

For purposes of POPIA, mi Pantrē is the responsible party for personal information collected through this website.

2. Information we collect

When you purchase from or interact with mi Pantrē, we may collect:

• Your name and surname

• Delivery address

• Email address

• Telephone or mobile number

• Billing and payment information

• Order and transaction details

• Information you provide when contacting us

• Website and browsing information

• Marketing preferences

• Any other information you voluntarily provide to us

3. How we use your information

We may use your personal information to:

• Process and fulfil your orders

• Arrange delivery

• Process payments and refunds

• Communicate with you regarding your order

• Respond to enquiries and customer-service requests

• Process returns and complaints

• Improve our products and website

• Maintain business and transaction records

• Prevent fraud and protect our website

• Comply with legal, tax and regulatory requirements

• Send marketing communications where permitted by law and where the required consent has been obtained

4. Payment information

Payments made through our website may be processed by third-party payment providers.

Where payment is processed by a third-party provider, your payment information may be handled directly by that provider in accordance with its own privacy and security practices.

5. Sharing your information

We may share relevant information with trusted service providers where necessary to operate our business, including:

• Payment providers

• Courier and delivery providers

• Website and hosting providers

• IT and security providers

• Professional advisers

• Government or regulatory authorities where legally required

We do not sell your personal information to third parties.

6. Marketing

We may communicate with you about mi Pantrē products, promotions, new products, recipes and special offers where permitted by applicable law.

You may unsubscribe from marketing communications at any time.

POPIA generally prohibits electronic direct marketing unless the required consent exists or the applicable existing-customer exception applies.

7. Cookies

Our website may use cookies and similar technologies to:

• Ensure the website functions properly

• Remember preferences

• Understand website usage

• Improve website performance

• Support analytics and marketing where applicable

You may adjust your browser settings to manage cookies.

8. Protecting your information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where required by applicable law.

10. Your rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request updating of your information

• Request deletion where legally permissible

• Object to certain processing

• Withdraw consent where processing is based on consent

• Opt out of direct marketing

Requests can be sent to:

info@mipentre.co.za

We may need to verify your identity before processing certain requests.

11. Complaints

If you have a concern about how mi Pantrē has handled your personal information, please contact us first so that we can attempt to resolve the matter.

You may also lodge a complaint with the Information Regulator of South Africa, where applicable.

12. Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

13. Contact

mi Pantrē
Email: info@mipentre.co.za
Telephone: 071 744 2971