​

Ordering

​

• How do I place an order?

Simply browse the mi Pantrē products available on our website, add your chosen items to your cart, and proceed to checkout. You’ll be able to review your order and delivery details before completing your purchase.

​

• When will my order be processed?

Orders are processed once payment has been successfully received. Our standard dispatch timeframe is 1–3 business days.

• Can I change or cancel my order?

If you need to make a change or cancel an order, please contact us as soon as possible at info@mipentre.co.za or 071 744 2971. We’ll do our best to assist, although changes may not be possible once an order has been processed or dispatched.

• What happens if a product is unavailable?

If a product becomes unavailable after you have placed an order, we’ll contact you and arrange an appropriate solution, which may include a refund.

​

Delivery

• How long does delivery take?

Orders are generally dispatched within 1–3 business days. Delivery time after dispatch may vary depending on the courier and your delivery location.

• How much does delivery cost?

Applicable delivery and handling charges will be displayed before you complete your purchase.

• Can I send my order to a different address?

Yes, provided the address is entered correctly at checkout. Please double-check your delivery details before placing your order.

• What if I entered the wrong delivery address?

Contact us as soon as possible at info@mipentre.co.za. If the order has not yet been dispatched, we’ll do our best to update the address. Once an order has been handed to the courier, changes may no longer be possible.

• What should I do if my parcel arrives damaged?

Please contact us within 7 days of receiving your order. Send your order number, details of the problem, and photographs of the product and packaging where possible. We’ll investigate and arrange an appropriate solution.

• What if something is missing from my order?

Please let us know within 7 days of receiving your parcel by emailing info@mipentre.co.za with your order number and details of the missing item.

• How should I store my butter?

Once opened, keep your butter tightly sealed in the refrigerator and use it within 1–3 weeks.

For longer storage, butter can be frozen for approximately 2–4 months. Always follow the storage instructions provided on the product packaging.

​

Returns & Refunds

• Can I return something if I ordered the wrong product?

Because our products are food products, returns depend on the type and condition of the product. Unopened products that are still in suitable, resalable condition may be considered for return, subject to applicable consumer law.

Please contact us before sending anything back.

• Can I return a product simply because I changed my mind?

Food products may be excluded from certain statutory cooling-off rights, particularly where they are perishable or intended for everyday consumption. For this reason, we cannot guarantee that change-of-mind returns will be accepted.

If you have changed your mind about an order, please contact us and we’ll let you know whether a return is possible.

• What if I receive the wrong product?

Please contact us as soon as possible. If we sent you the incorrect product, we’ll arrange an appropriate remedy, which may include sending the correct product or providing a refund.

• What if my product is defective or unsafe?

Please stop using or consuming the product and contact us immediately on 071 744 2971 or info@mipentre.co.za.

Where applicable, your rights under South African consumer legislation will apply.

• How do I request a refund?

Email info@mipentre.co.za with your order number and details of the issue. We’ll review your request and let you know the next steps.

Where a refund is approved or required by law, it will generally be made using the original payment method.

• How long will my refund take?

Once a refund has been processed, the time it takes to appear in your account can depend on your payment provider or bank.

• Can I exchange a product?

Because we sell food products, exchanges are not always possible. If you have received an incorrect, damaged or defective product, please contact us so we can determine the appropriate solution.

• Do my legal consumer rights still apply?

Yes. Nothing in our Returns & Refund Policy is intended to remove or limit consumer rights that cannot legally be excluded or restricted.

​

Privacy & Personal Information

• What personal information does mi Pantrē collect?

When you place an order or contact us, we may collect information such as your name, delivery address, email address, telephone number, order details and payment-related information.

• Why do you need my information?

We use your information to process and deliver your orders, communicate with you, provide customer support, process refunds and returns, improve our website and comply with applicable legal requirements.

• Do you sell my personal information?

No. We do not sell your personal information to third parties.

• Who might receive my information?

We may share relevant information with trusted service providers who help us operate our business, such as payment providers, courier companies, website and IT providers, and professional advisers. We may also provide information where required by law.

• Is my payment information secure?

Payments may be processed by third-party payment providers. Where this happens, your payment information is handled by the relevant provider according to its security and privacy practices.

• Does mi Pantrē use cookies?

Yes. Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and improve our services.

• Can I ask what personal information you have about me?

Yes. Subject to applicable law, you may request access to personal information we hold about you and ask us to correct or update inaccurate information.

• Can I ask you to delete my information?

You may request deletion of your personal information where this is legally permissible. Some information may need to be retained where required by law or for legitimate business purposes.

• Can I stop receiving marketing messages?

Yes. You can unsubscribe from marketing communications at any time.

• Who can I contact about my privacy?

For privacy-related questions or requests, contact:

Email: info@mipentre.co.za
Telephone: 071 744 2971

​

Still have a question?

We’re happy to help.

mi Pantrē
info@mipentre.co.za
071 744 2971

​

We’ll do our best to get back to you as soon as possible.

​