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Ordering

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• How do I place an order?

Add your chosen items to your cart and go to checkout. We accept EFT and payments via Yoco. Your order is processed once payment is received.

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• When will my order be processed?

Orders are processed once payment has been successfully received. Our standard dispatch timeframe is 1–3 business days.

• Can I change or cancel my order?

You can request it at info@mipentre.co.za or 071 744 2971 with your order number. What is possible depends on how far processing has gone.

• What happens if a product is unavailable?

If a product becomes unavailable after you have placed an order, we’ll contact you and arrange an appropriate solution. Any approved refund is paid by EFT within 24 hours of approval.

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Delivery

• How long does delivery take?

Standard delivery takes 1 to 3 business days after your order is processed. Times may vary with destination and order quantity. We do not deliver on weekends or public holidays. Tracking details are sent once your order is dispatched.

• How much does delivery cost?

Standard delivery is R120 to all areas. Delivery is free on orders over R690 across the entire mi pentrē range. Bulk orders are charged by delivery area and weight.

• Can I send my order to a different address?

Yes, provided the address is entered correctly at checkout. Please double-check your delivery details before placing your order.

• What if I entered the wrong delivery address?

Contact us as soon as possible at info@mipentre.co.za. If the order has not yet been dispatched, we’ll do our best to update the address. Once an order has been handed to the courier, changes may no longer be possible.

• What should I do if my parcel arrives damaged?

Email info@mipentre.co.za or call 071 744 2971 within 7 days of receiving your order, with your order number and clear photos of the product and packaging. Keep the product and packaging until we advise whether a return is needed.

• What if something is missing from my order?

Email info@mipentre.co.za or call 071 744 2971 within 7 days of receiving your order, with your order number and details of the missing item.

• How should I store my butter?

Once opened, keep your butter tightly sealed in the refrigerator and use it within 1–3 weeks.

Always follow the storage instructions provided on the product packaging.

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Returns & Refunds

• Can I return something if I ordered the wrong product?

Because our products are food products, returns depend on the type and condition of the product. Unopened products that are still in suitable, resalable condition may be considered for return, subject to applicable consumer law.

Please contact us before sending anything back.

• Can I return a product simply because I changed my mind?

We do not accept returns or refunds for perishable products due to a change of mind.

• What if I receive the wrong product?

Please contact us as soon as possible. If we sent you the incorrect product, we’ll arrange an appropriate remedy, which may include sending the correct product or providing a refund.

• What if my product is defective or unsafe?

Please stop using or consuming the product and contact us immediately on 071 744 2971 or info@mipentre.co.za.

Where applicable, your rights under South African consumer legislation will apply.

• How do I request a refund?

Email info@mipentre.co.za with your order number and details of the issue. Approved refunds are processed within 24 hours via EFT. Refunds do not necessarily go back through the original payment method.

• How long will my refund take?

Approved refunds are processed within 24 hours via EFT.

• Can I exchange a product?

Because we sell food products, exchanges are not always possible. If you have received an incorrect, damaged or defective product, please contact us so we can determine the appropriate solution.

• Do my legal consumer rights still apply?

Yes. Nothing in our Returns & Refund Policy is intended to remove or limit consumer rights that cannot legally be excluded or restricted.

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Privacy & Personal Information

• What personal information does mi pentrē collect?

When you place an order or contact us, we may collect information such as your name, delivery address, email address, telephone number, order details and payment-related information.

• Why do you need my information?

We use your information to process and deliver your orders, communicate with you, provide customer support, process refunds and returns, improve our website and comply with applicable legal requirements.

• Do you sell my personal information?

No. We do not sell your personal information to third parties.

• Who might receive my information?

We may share relevant information with trusted service providers who help us operate our business, such as payment providers, courier companies, website and IT providers, and professional advisers. We may also provide information where required by law.

• Is my payment information secure?

Payments may be processed by third-party payment providers. Where this happens, your payment information is handled by the relevant provider according to its security and privacy practices.

• Does mi pentrē use cookies?

Yes. Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and improve our services.

• Can I ask what personal information you have about me?

Yes. Subject to applicable law, you may request access to personal information we hold about you and ask us to correct or update inaccurate information.

• Can I ask you to delete my information?

You may request deletion of your personal information where this is legally permissible. Some information may need to be retained where required by law or for legitimate business purposes.

• Can I stop receiving marketing messages?

Yes. You can unsubscribe from marketing communications at any time.

• Who can I contact about my privacy?

For privacy-related questions or requests, contact:

Email: info@mipentre.co.za
Telephone: 071 744 2971

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Still have a question?

We’re happy to help.

mi Pantrē
info@mipentre.co.za
071 744 2971

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We’ll do our best to get back to you as soon as possible.

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