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Last updated: September 2026

At mi Pantrē, we prepare and package every order with care so that your products arrive safely and in the condition you expect.

1. Order processing

Orders are processed once payment has been successfully received.

Our standard dispatch timeframe is:

1–3 business days.

This carries across the shipping timeframe previously published on the mi butter website.

During exceptionally busy periods, promotions or unforeseen circumstances, dispatch may take longer. Where possible, we will communicate any significant delay.

2. Delivery

Delivery is generally handled by a third-party courier service.

The applicable shipping and handling charges will be displayed before you complete your purchase.

The previous mi butter website also stated that shipping and handling charges are payable by the customer where shown at the time of purchase.

3. Delivery address

Please ensure that your delivery address and contact details are correct before completing your order.

mi Pantrē cannot be responsible for delays resulting from an incorrect or incomplete address supplied by the customer.

4. Receiving your order

Please check your parcel when it arrives.

If any items are:

• Damaged

• Missing

• Incorrect

• Leaking

• Compromised or otherwise not in the condition expected

please contact us as soon as possible.

Damaged or missing items must be reported within 7 days of receiving your parcel.

This carries forward the reporting timeframe previously used on the mi butter website.

Please email:

info@mipentre.co.za

with your order number and, where possible, photographs of the product and packaging.

5. Butter storage

For mi Pantrē butter products:

Refrigeration:
Once opened, keep the butter tightly sealed in the refrigerator and use within 1–3 weeks.

Freezing:
For longer storage, butter can be safely frozen for approximately 2–4 months.

Always follow any storage instructions provided on the individual product packaging.

6. Delivery of food products

As our products are food products, customers should ensure that products are appropriately stored immediately after delivery and that the storage instructions on the packaging are followed.

Where a product requires refrigeration, it should be refrigerated as soon as reasonably possible after receipt.

7. Delivery delays

Delivery timeframes are estimates and may be affected by courier delays, public holidays, weather, high-volume periods or circumstances outside our reasonable control.

Where an order cannot be fulfilled within the agreed timeframe, mi Pantrē will communicate with the customer and provide the appropriate resolution in accordance with applicable law.

8. Unavailable products

If a product becomes unavailable after an order has been placed, we will contact you and arrange an appropriate resolution, which may include a refund.

South African electronic-commerce law specifically addresses supplier performance and unavailable goods.

9. Collection

If a collection option is offered, the collection address and collection arrangements will be communicated at the time of purchase.

Please wait for confirmation that your order is ready before collecting.

10. Contact

For delivery queries:

mi Pantrē
info@mipentre.co.za
071 744 2971